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COVID-19 - Update Wednesday 28 April

We hope you are all well and staying safe as we move into Level 3.

We remain up and running - everything is operational.

Staff that are working remain remote. One of the team visits IDC to carry out checks. We carried out some installations under Level 4. Under Level 3 we continue with installations and updates subject to having safety provisions in place.

Keep safe. Earthlight

 

COVID-19 - Update Thursday 16 April

We hope you and your family are well and staying safe as we complete three weeks of Level 4.

Here we note the situation from an Earthlight perspective and will post further updates on this page.

We are up and running - everything is operational.

Staff that are working remain remote. One of the team visits IDC to carry out the IDC Centre checks and Backup Set changes. We have also been preparing hardware to support installations and faults. Installations can still be carried out, but have to be qualified first.

We have completed some installations and updates for clients where possible. Some are on hold due to the Level 4 alert. For more details about behind the scenes and preparations we have put together a page here.

Keep safe. Earthlight

COVID-19 - Update Friday 3 April

We are noting the situation from an Earthlight perspective and will post further updates on this page. There is a tonne (which equals 115 Adult Badgers or two-thirds of a Melbourne Tram) of other information out there, so here we are concentrating on our environment and service delivery to you.

We are up and running - everything is operational.

Staff that are working are remote. The phone system is remote also. Calls to Earthlight work without diversion - kinda clever and we will talk more about that later. We have done this for clients as well.

  • Network Core is fine with no capacity issues
  • End connections connectivity is monitored
  • Data Centre checks continue - no issues
  • Backup of data is proceeding including movements to offsite storage

One of the team visits IDC to carry out the IDC Centre checks and Backup Set changes. We have also been preparing hardware to support installations and faults. Installations can still be carried out, but have to be qualified first.

Keep safe. Earthlight


 

COVID-19 - Situation and Updates March 18

We are noting the situation from an Earthlight perspective and will post further updates on this page. There are a lot of updates out there. Here we are concentrating on our environment and service delivery to you.

Most importantly we are up and running - everything is working and staff are at work. Our data centre is part of Invermay Campus, and we are following the directions of Campus Site Management and Government Health Agencies. All staff are taking additional cleaning measures when arriving at IDC and are encouraged to stay well.

We are monitoring communications with key suppliers to be aware of their plans. We already carry spares inhouse for much of our core, as do our colleagues. This maximises our ability to directly attend to any servicing should it be required. We can also work remotely. In fact we routinely do this during normal operations.

Keeping in mind staff wellbeing, we are continuing to visit clients where it is safe to do so. Please do not be offended if we confirm everyone is well before visiting or proceeding onsite.

As always we are here to help you. If you need additional WiFi coverage, secured or greater communications please get in touch. Keep safe. Earthlight

 


 

Trusted information sources

Business continuity

 
Workplace health

 
Business support

 
World Health Organisation

Updated 28 April

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