Earthlight Communications Ltd was established in 1993, primarily as an Internet Service Provider based in Dunedin. Growth and change in the internet has seen Earthlight at the forefront of these exciting changes.
Together under the Earthlight brand, we seek to deliver not only connection online, but a range of different services all delivered with a prompt and professional service. All our services can be tailored to meet the needs of home users through to businesses operating from multiple locations. Just as no two clients are the same, our flexibility and range means we can draw upon a variety of options to determine what is best for you.
March 7, 2014 07:00 - 15:15 A firewall failure impacted our service delivery. Initial investigation pointed towards a hardware failure and recovery processes then moved on to a backup firewall server. Problems continued and effort was then split into redeploying some services separately while a primary team continued to work the central issues. A third hardware set was also tried but problems remained.
To reinstate service an entirely new hardware deployment was built, with the current configuration applied from backups. This enabled services all services to resume.
Our apologies for the service disruption. This is a long time to be out, and while recovery always takes too long, behind the scenes a number of resources and processes in place did work as intended allowing staff to work the problem and recover more quickly than it would otherwise have been.
We are monitoring the network and core closely to see that all issues have been addressed. There may be additional planned service outages. If so, then we'll advise via this homepage plus txt notifications to those registered.
We are also reviewing the events and processes. we expect some may be updated so as to further minimise impact and speed recovery in the future. Again, our apologies for the service interruption. It is not the experience we wish to deliver.